Privacy policy

1. What we collect

Account: your name, email, mobile number, language and role. If you use Google or Facebook to log in, we receive your name and email from them.

Activity: your listings, photos, requests, agreements, installation photos, rent records and messages in the app.

Vendors also tell us what they operate or display. Bank details are collected from hosts from Phase 3, when rent is paid through AvaSpace.

Verification documents (SSM, IC) are collected from Phase 2, when verification starts.

2. Why we use it

To run the marketplace: show listings, process requests, record agreements, installation and rent, and send reminders by WhatsApp and in the app.

To keep people safe: review listings, prevent fraud and misuse, and help when there is a dispute.

We send marketing messages only if you opt in.

3. Who sees it

Other users see your display name, member since date, roles and what you place or how many live spots you have.

Your phone number, email and the exact address are shown to the other side only after a request is accepted. A host's bank details are shown only to the vendor of an active placement.

Our team can see your data to run and support the service. We don't sell your data.

4. Service providers

We use trusted providers for hosting and database (in Singapore), email, WhatsApp messaging and login. They process data for us under our instructions.

Because some providers are outside Malaysia, your data may be processed abroad with safeguards in place.

5. How long we keep it

We keep account and deal records while your account is open and for as long as needed for legal, tax and dispute reasons. Records are archived rather than erased so both sides keep their history.

6. Your rights

You can ask to see, correct or limit the personal data we hold about you, and withdraw consent for marketing at any time.

Edit your name and mobile number under Account → Edit profile. For anything else, message us on WhatsApp.

7. Security

We protect your data with access controls and encryption in transit. No system is perfectly safe, so keep your login private.

8. Changes and contact

We will update this policy when we change what we collect or why, and tell you about important changes. Questions or requests: message us on WhatsApp from the Help link.